Silken Al-Andalus Palace

The overall spaces of the Hotel were accommodating and welcoming. Breakfast: many options and well organized. Dinner was fine, but nothing really special, many "fast food" options, pasta, pizza, fries (all not gluten free), but less of local dishes. Gluten free: there were no labels, and not all staff was well informed about needs of people with intolerances. There were a few options clearly cooked without gluten, but dishes were placed in the buffet just next side-by-side to others with gluten-containing crumbles or pasta, so very prone to direct contamination. Upon asking one of the staff, it was indicated to eat salads or potato's only, to be safe... (could be better organized, or give a better answer... or offer help at the kitchen). They did arrange for gluten free ice-cream for the kid upon request though! thank you! A bus can be taken nearby to the city center: entertaining and cheap 15 minutes ride, recommended.

Great housekeeping with a considerate approach to privacy and flexibility to return at a time more suitable. Hotel cleanliness throughout, nice one level pool, choice of venues for dining, car parking below the hotel served with a lift for direct access for room levels, recycling facilities, EV charging, Tourist information desk, spa facilities, polite friendly staff in general. Bus stops nearby, taxi rank located near front door, good supermarket in short 7 minute walk.

My work trip stopped me from fully enjoying the hotel but there were quite a few things I really like: - Staff: Good service, from cleaners to front desk. It was a nice touch to welcome me back to the chain even though the previous time I stayed with Silken was not booked by me. Special shoutout to the front desk staff helping me with check-in on the day. - Facilities: seemingly nice pool (though I never got to use it). The bar was great. There are vending machines on each floor as well. The room was spacious. Personally I love their citrus shower gel. - Experience: I watched the Euros final and I was not the only one behind the Three Lions. It was a lovely occasion to meet my compatriots and it was nice to see the joyous Spanish fans. - Location: it is not within walking distance from the old town and main attractions. However, you can still get around by public transport. What I liked was that it is really calm and quiet at night and I could see Estadio Benito Villamarín from my window. If you are a fan, you are only few minutes (on foot) away from the stadium of Real Betis.

Staff was very friendly and accommodating. Good bus service to the city center. Great info and assistance at the hotel's tourist information point. Rooms were comfortable and clean, with complementary water bottles that got replenished upon cleaning. Toiletries were provided. Food at the hotel was very good and affordable. Especially the breakfast buffet was excellent, with a great variety of options. Our luggage was stored for free after check-out so we could still have lunch and a few drinks before leaving for the airport. Would definitely come back here, we had a great experience.

Clean room, always open ( even midnight), near stadium of Real Betis, near cafeterias and supermarkets, quiet, clean swimming pool